Frequently Asked Questions
Everything you need to know about our handcrafted home collections.
What makes Nkuku products unique?
Our products are handmade by skilled artisans using traditional techniques and sustainable materials. Each piece is unique, meaning there may be slight variations in finish and texture, which we believe adds to their individual character.
How long will it take for my order to arrive?
Standard delivery typically takes 3-5 working days. For larger furniture items, our specialist courier will contact you directly to arrange a convenient delivery window, which usually takes 7-14 days.
What is your return policy?
We offer a 28-day return period for most items. If you are not completely satisfied with your purchase, please ensure the item is in its original packaging and contact our support team to initiate a return.
Do you ship internationally?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on the weight of your order and the destination country.
Are your materials ethically sourced?
Ethical sourcing is at the heart of everything we do. we work closely with artisans and suppliers who follow fair trade principles, ensuring safe working conditions and the use of recycled or natural materials whenever possible.
How do I care for my handmade items?
Specific care instructions are provided on each product page and often included in the packaging. Generally, we recommend gentle cleaning with a soft cloth and avoiding harsh chemicals to preserve the natural beauty of the materials.